Monthly Archives: May 2016

The How’s and Why’s of Customer Service at Saia

The Hows and Whys of Customer Service

As freight travels from “point A to point B”, communication between a shipper and the carrier is critical, and customer service plays a key role. Mike Parker, vice president of marketing and customer service, shares his insight into customer service at Saia and plans for the department’s future. Q: How is Saia’s customer service Read more +

Dimensioners: Trucking’s Smart Technology


Shipping costs are an important line item in a shipper’s budget. Shippers are always looking to find the lowest rate with the best quality carrier. There are various ways to calculate rates for shipments and various tools to use in order to determine them. Traditionally, rates have been exclusively tied to what a shipper Read more +

A Look at Trucking’s Dimensioner Technology

The use of dimensioners is just another example of Saia’s commitment to quality—leveraging technology to ensure accuracy and efficiency. In this video, Lloyd Rawson, Director of Weighing and Research at Saia, explains how the dimensioner system is used by our dock workers to calculate the density of our shipments .



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