Saia is always looking for ways to improve, and sometimes that means thinking outside the box. One such opportunity is with the electronic data interchange (EDI) system. It’s critical that the EDI systems of shippers and carriers speak the same language — and that’s where Saia’s EDI coordinators play an important part.
The role of an EDI coordinator
The EDI coordinator works as a liaison between customers’ and Saia’s EDI department to ensure that EDI requirements are met and that accurate information flows smoothly between the two systems. Using customer scorecards to identify discrepancies or opportunities for improvement, the EDI coordinator investigates these situations and works to find a solution.
Why Saia uses EDI coordinators
This role was created to address the disconnect between customers’ and Saia’s internal EDI operations. The EDI coordinators work with customers during the EDI set-up process to better understand how Saia will be scored and what the shippers’ requirements and expectations are from the very beginning.
Customer benefits of an EDI coordinator
Customers rely on the EDI system to track freight and provide accurate updates to their customers, so it’s vital that Saia’s system communicates effectively with shippers to prevent unnecessary confusion or delays. The EDI coordinator partners with customers to allow information to be exchanged timely and accurately.
As a designated resource to manage efficient electronic communication, this position offers numerous benefits to customers:
- Ensures shipment status updates are received and accurate
- Monitors EDI system communications
- Troubleshoots any system problems that arise
- Drives further improvements to internal processes
- Brings data analysis and project management to internal operations
When carriers don’t have personnel focused on EDI, shippers may miss out on important data and experience delays in receiving requested shipment or service updates — resulting in unmet expectations.
Through the efforts of these individuals, Saia has made significant updates to its own EDI system that benefits customers across the board. The EDI coordinator position has enabled Saia to dedicate the time to find these opportunities for improvement and to continue seeking advancements that will address future customer needs.
Check out these videos to learn more about other key roles at Saia.